Terms & Conditions

Last Updated: 1/29/2026

Please read these terms and conditions carefully before placing an order with Purely Promo.

Company: Purely Promo
Address: 19141 Golden Valley Rd #1102, Santa Clarita, CA 91387
Phone: (661) 347-2246

ORDERING

Please order directly through our website (if applicable), by phone, or by email. When ordering by email, please include your contact information so we can contact you directly if we have questions regarding your order.

For security reasons: Please do not send credit card information via email. We will coordinate secure payment collection.

Order Requirements:
To process an order, we typically require all of the following:

• Product selection and specifications (color, size, options)

• Quantity

• Imprint method (when applicable)

• Imprint location(s)

• Imprint color(s)

• Artwork that meets our requirements (see ARTWORK)

• Shipping address and delivery preferences

• Payment in full (unless net terms are approved in writing)

The current status of your order, anticipated ship date, and estimated transit time are provided through your order communications. If you have a firm event date, notify us at the time you place the order.

EXPECTED IN HAND DATES AND DELIVERY ESTIMATES

We can provide an expected in-hand date based on:

• Production time estimates provided by the manufacturer

• Proof approval timing

• Shipping method and transit estimates

Important:

• Expected in-hand dates are estimates only.

• Production timelines and transit times can change due to factors outside our control.

• If you have an event date, you are responsible for ordering with sufficient buffer for unexpected delays.

RUSH ORDERS

If you need an item sooner than the standard production time published or quoted, please call us. In many cases, we can accommodate reasonable requests for rush service, or recommend a product that can be produced in the time allowed.

Some manufacturers charge a fee for rush service. You will be notified of any rush fees prior to production.

Important:

• Rush service does not guarantee delivery time.

• Rush service expedites production but does not eliminate risks like carrier delays, manufacturing constraints, weather, or capacity issues.

• Time-sensitive orders should be placed as far in advance as possible.

ARTWORK

Vector Required

We require vector artwork for production. Acceptable formats include:

• AI

• EPS

• PDF (vector, with fonts outlined and linked images embedded when applicable)

If your artwork is not vector:

• We may be able to convert it, but this will require an art fee.

• Art fees are assessed case-by-case based on complexity and time required.
  
  

Artwork Submission

Artwork may be submitted via the method we provide during checkout or by email as directed in your order communications. For large files, we can provide an upload option upon request.

Artwork Quality and Readiness

The Client is responsible for providing production-ready artwork. Low quality artwork or improper files can result in:

• Delays

• Additional artwork charges

• Reduced print quality

PROOFS

Every custom printed order requires proof approval prior to production.

When you receive your proof, it is imperative that you double check all of the details of your order, including:

• Imprint method

• Spelling and punctuation

• Placement

• Item color

• Imprint color

• Quantity

• Sizing and scale of the imprint

• Any other specifications shown

If you see errors or need changes, reject the proof and clearly list revisions. A new proof will be generated.

Important: Once approved, your order will be produced exactly as specified on the approved proof. We cannot be held responsible for errors that were present on an approved proof.

PROOF APPROVAL AND AUTHORIZATION TO CHARGE

Proof approval is a major commitment step.

By approving a proof, you acknowledge and agree that:

• The proof is accurate and approved for production

• Your order will proceed into production and hard costs will be incurred

• Proof approval constitutes authorization to charge the payment method on file

• Custom orders are non-refundable after proof approval

Chargebacks do not void your contractual payment obligations (see CHARGEBACKS AND DISPUTED PAYMENTS).

SETUP CHARGES AND PRODUCTION FEES

Custom imprinting requires setup work which can include, by example:

• Screens, plates, film, tooling, programming, molds, embroidery digitizing, or other manufacturer specific preparation

These costs are independent of the actual cost of the product and imprinting and may be billed separately.

For many items setup fees are one-time costs. For some items there are recurring charges if you reorder in the future.

If you have questions about setup fees, tooling, or recurring charges, contact us prior to ordering.

PAYMENTS

Unless other arrangements have been made in writing, all orders must be paid in full before production begins.

We accept common payment methods as available through our invoicing or checkout process.

Customers wishing to request net terms may do so, but approval is:

• Case-by-case

• Not guaranteed

• Only valid if explicitly approved in writing

Production will not start until:

• Proofs have been approved, and

• Payment is received in full, or written payment arrangements have been approved

MINIMUM ORDER SIZE

In most cases, the minimum quantity you can order is the first quantity listed in the product pricing or quote. Some manufacturers will sell fewer but may charge a fee to do so. If you have questions about minimum order size for a specific item, ask before ordering.

Less-than-minimum fees, setup fees, rush fees, and similar fees are typically not refundable.

CANCELLATION

Custom Orders

Custom imprinted orders may be canceled only prior to proof approval. Once the proof is approved, the order moves into production and hard costs are incurred. Custom orders may not be canceled after proof approval.

Blank Orders

Blank orders (no customization) may be canceled prior to shipment, subject to manufacturer policies. Some manufacturers may assess restocking or handling fees.

Submission of an order confirms agreement to these terms and conditions.

ALL SALES FINAL / RETURNS

All sales are final. Due to the custom nature of promotional products, we do not accept returns of custom-decorated items.

Custom orders are non-refundable once a proof is approved and/or production has started.

Claims Window

You must inspect your order immediately upon delivery. Any claim for a confirmed production error, defect, shortage, or incorrect item must be submitted within five (5) calendar days of delivery.

Claims must include clear photos and sufficient information for review. Claims submitted after this window will not be reviewed.

No Returns on Approved Proofs

Purely Promo is not responsible for errors that were present on an approved proof, including spelling, design, layout, placement, or color selections.

Remedies

If Purely Promo confirms a valid production error, the remedy will be determined by Purely Promo and/or the manufacturer and is limited to:

• Reprint / replacement of affected items, or

• Account credit toward a future order

Shipping charges, setup fees, artwork fees, rush fees, and other service fees are not refundable.

Refunds Are Rare

Refunds are not guaranteed and are issued only in rare circumstances at Purely Promo’s sole discretion.

Returns Policy Incorporated

Additional claim requirements and processes may be outlined in our Returns & Refunds Policy, which is incorporated into these Terms by reference.

CUSTOMER SATISFACTION

Customer satisfaction is important. We work to prevent mistakes by requiring proof approval and production confirmation steps.

In general:

• Imprinted and customized items are not returnable unless they do not match the approved proof or confirmed specifications.

• Samples may be available for many items and are recommended if you are not familiar with the product.

• For larger orders, an advance sample or pre-production approval may be recommended when available, and may involve additional fees.

If your order is not produced as approved, we will work with you toward an appropriate remedy as outlined above.

PRODUCT WARRANTIES

Manufacturer warranties vary by item and supplier. Purely Promo does not provide any warranties outside of the manufacturer’s warranty, and Purely Promo does not provide independent warranties of any kind. All warranties, if any, are passed through from the manufacturer only. Purely Promo disclaims all implied warranties, including merchantability and fitness for a particular purpose, to the maximum extent permitted by law.

OVERRUNS AND UNDERRUNS

Industry standards allow variance on the quantity for customized items.

Purely Promo allows a 10% variance in quantity for customized items, which may be an overrun or underrun.

You will be billed for the quantity that is shipped to you. Overruns are billable unless prior arrangements have been made in writing.

COLOR AND MATERIAL VARIATIONS

Color Matching

We will do our best to match your color requests. Color varies between:

• Different imprint technologies

• Different materials

• Different manufacturers and production lots

Exact PMS or color matching is not guaranteed unless a color match approval process is requested and approved in writing.

Materials and Production Variation

Natural and manufactured materials can vary. Minor variations in:

• Color

• Texture

• Finish

• Stitching

• Placement tolerances

are common and generally considered acceptable within industry norms.

SHIPPING

Shipping Costs

Shipping charges are estimated at the time of purchase based on the information available. In some cases, unknown factors may affect shipping costs, such as:

• Oversized cartons

• Rural or residential delivery surcharges

• Multiple shipments

• Carrier rate changes

• Expedited service requirements

If shipping costs are substantially different than quoted, we will contact you prior to processing when feasible. Some shipments may be billed post-shipment depending on carrier billing requirements.

Carrier Selection

Our preferred carriers typically include major national carriers. We will determine the best shipping method based on:

• Required delivery date estimate

• Shipping location

• Cost

• Carrier service availability

Shipping Accounts

If you prefer to ship on your own carrier account, we may accept this case-by-case. Provide this information at the time of ordering. If accepted, you remain responsible for carrier billing, carrier performance, and any carrier disputes.

Transit Times and Delivery

Transit times provided are estimates only and are not guaranteed delivery dates.

Purely Promo is not responsible for shipping delays or late deliveries due to factors outside of our control, including:

• Weather

• Carrier delays

• Natural disasters

• Capacity issues

• Incorrect shipping addresses provided by Client

• Delivery area accessibility

• Other unforeseen circumstances

Customers assume responsibility and risk for time-sensitive deliveries and are strongly encouraged to order well in advance of event dates. No refunds, credits, or replacements will be provided for orders that arrive late due to carrier delays.

RISK OF LOSS

Risk of loss transfers to the Client once the carrier accepts the shipment.

Any freight claims, when applicable, may require:

• Photos of the carton and product

• Retention of packaging

• Carrier inspection

• Timely notification

SALES TAX

Purely Promo is based in California. We are required to collect applicable sales tax in states where we have nexus according to current tax laws and guidelines.

For tax-exempt orders, please provide valid exemption documentation prior to ordering.

Unless required by law, setup fees and shipping may not be taxed. Tax treatment can vary by jurisdiction.

INTERNATIONAL ORDERS AND PAYMENTS

Purely Promo does not offer services, shipping, or payment processing outside of the United States.

CLIENT PROVIDED INTELLECTUAL PROPERTY AND INDEMNIFICATION

The Client represents and warrants that it owns or has legal rights to use all logos, artwork, trademarks, and other intellectual property provided to Purely Promo.

The Client agrees to indemnify, defend, and hold harmless Purely Promo and its officers, members, employees, contractors, and suppliers from any claims, damages, liabilities, losses, and expenses, including reasonable attorney fees, arising from:

• Trademark infringement

• Copyright infringement

• Unauthorized use of protected intellectual property

• Any claim that Client-provided materials violate third-party rights

Purely Promo does not verify trademark ownership, copyright ownership, or licensing.

CHARGEBACKS AND DISPUTED PAYMENTS

Proof approval constitutes authorization to charge the payment method on file.

Chargebacks and disputed payments do not eliminate or reduce the Client’s obligation to pay for products and services rendered, including production costs already incurred.

If a chargeback, payment reversal, or disputed transaction occurs, the Client agrees to pay:

• The original invoice balance, plus

• A $150 administrative recovery fee per disputed transaction, plus

• Any bank fees, processing fees, and third-party recovery costs incurred by Purely Promo

Accounts with chargebacks may be suspended from future service.

LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• Purely Promo’s total liability for any claim shall not exceed the amount paid for the specific order giving rise to the claim.

• Purely Promo shall not be liable for indirect, incidental, special, consequential, or punitive damages, including:

  • Lost profits

  • Missed event costs

  • Business interruption

  • Loss of goodwill

  • Delay damages
    

FORCE MAJEURE

Purely Promo shall not be liable for delays or failures caused by events beyond reasonable control, including but not limited to:

• Supplier delays

• Material shortages

• Labor disruptions

• Transportation disruptions

• Weather events

• Natural disasters

• Acts of terrorism or war

• Government actions

• Carrier capacity constraints

• Utility outages or system failures

PRIVACY

If you have questions about how we collect and use personal information, request our privacy policy or refer to the Privacy Policy.

CHANGES TO TERMS

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting or publication. Your continued use of our services after any changes constitutes acceptance of those changes.

GOVERNING LAW AND VENUE

These Terms are governed by the laws of the State of California. Any disputes shall be brought exclusively in Los Angeles County, California.